FAQ
Your car shipping questions answered
If I’ve never shipped a car before, how does Truck’n’drive simplify the process for me?
TRUCK’N’DRIVE is crafted to streamline the car shipping experience, making it effortlessly stress-free. With our user-friendly website and dedicated customer service, we prioritize simplicity throughout the entire process. Plus, our upfront and accurate quotes ensure transparency from the start, saving you both time and money.
How is the pricing for transporting my vehicle determined?
Our personalized rate quotes take into account the distance between your starting point and destination, with mileage being a pivotal factor. Beyond distance, the type and condition of your vehicle also play a role in the overall rate. Finally, the selected transportation date completes the trio of factors shaping your precise and tailored vehicle shipping cost.
What steps can I take to ensure my car is shipment-ready?
Prepare your vehicle for transport by giving it a thorough wash, ensuring any preexisting damages are clearly visible to the driver upon arrival. Empty the passenger compartment to prevent potential loss or damage to items during transportation, as carriers cannot be held responsible for such incidents. Additionally, disable or disconnect alarms and electronic passes, close windows and vents securely, and remove loose parts, parking passes, toll tags, and plates to prevent inadvertent charges or theft during the journey, as drivers are unable to monitor these items. Your proactive measures contribute to a smooth and secure transportation experience.
What is the optimal fuel level for my vehicle during transportation?
Maintain a quarter-tank fuel level in your car for shipping â strikes the right balance for loading and unloading efficiency without unnecessary weight.
Is it necessary for someone to be available during both pick-up and delivery?
Absolutely, a representative must be available to release and accept the vehicle, hand over the keys to the driver, and complete the essential initial and final inspection reports. This representative can be any trusted individual over the age of 18 designated for this responsibility.
Is it possible to receive a quote even if I don’t have the precise address information?
Provide the most detailed information available, or simply share your pickup and delivery zip codes, and we’ll still deliver an accurate quote tailored to your needs.
If the need arises to cancel your transportation reservation, what steps should you take?
For any cancellations, kindly submit a written request via email or speak with one of our live agents over the phone. Your satisfaction is our priority, and we’re here to assist you throughout the process.